FAQs

Frequently Asked Questions

Product Related Questions

What products does North511 offer?

North511 offers a premium line of military-grade tactical smartwatches engineered for extreme conditions.

Are North511 smartwatches compatible with both iOS and Android devices?

Yes, our smartwatches are designed to be compatible with both iOS and Android operating systems, ensuring seamless connectivity regardless of your device preference. ​

What features can I expect from North511 smartwatches?

Our smartwatches are designed for active and demanding lifestyles, offering features like multi-sport tracking, health monitoring, AMOLED displays, and extreme durability. Visit the product page for full details.

Are North511 smartwatches waterproof?

Yes, all our watches are built with high water resistance. Check individual product pages for specific ratings.

Orders & Shipping

How long does shipping take?

We offer free insured shipping for all orders. Order processing takes 12-24 hours before shipment. Once your item/s is dispatched, the estimated delivery time is:

USA: 5-7 days
UK: 6-9 days
Australia: 4-7 days
Canada: 5-7 days
Europe: 4-8 days
Rest of world: 9-12 days

How can I track my order?

Once your order ships, you will receive a tracking number via email.

Is shipping free?

Yes! Shipping is 100% free for all orders, worldwide. No hidden fees or extra charges.

Will I have to pay customs or import taxes?

No worries! We've got you covered – our company takes care of all taxes, regardless of your location.

Returns & Warranty

What is your return policy?

We offer a 60-day risk-free trial. If you're not satisfied, you can return your watch for a full refund.

Does North511 offer a warranty?

Yes, our smartwatches come with a Lifetime Warranty.

Does the warranty cover second-hand purchases (eBay, resellers)?

No, the warranty only applies to purchases made directly from our official store.

My watch is damaged. How do I get a replacement?

If your watch is damaged under warranty, contact our support team to start a replacement process.

Payments & Discounts

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods listed at checkout.

Do you offer financing options?

We currently do not offer financing or installment payments.

Are there any discounts or promotions?

Subscribe to our newsletter to unlock exclusive offers, special promotions, and early access to new products.

Technical Support & Mobile App

Is there a mobile app for my North511 smartwatch?

Yes! North511 smartwatches work with our partner app, which enhances tracking, customization, and smartwatch performance.

How do I install the app?

You can easily install the app by scanning the QR code printed on your smartwatch box. This will direct you to the official app download page.

Is the mobile app free?

Yes, the app is completely free to download and use.

How do I update my smartwatch firmware?

Firmware updates can be installed through the app. Make sure your watch is connected and follow the instructions in the settings menu.

Need more help?

Need more help?

If you haven't found the answer to your question, please feel free to contact us anytime at office@north511.com

One of our support consultants will get back to you as soon as possible.